Refunds & Returns
Our returns window is 30 days. If more than 30 days have passed since your purchase, we’re unable to offer a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by a receipt or proof of purchase
Please do not send returns directly to the manufacturer.
Faulty or Defective Items
If your item arrives faulty or damaged, we’ll take care of it. Contact us at sales@thehvacshop.com.au and we’ll provide a prepaid return shipping label at no cost to you. Once we receive and inspect the item, we’ll send you a replacement or process a full refund including your original shipping cost.
Change of Mind Returns
Changed your mind? No problem — you can return unused items within 30 days for a store credit. The item must be unused, in its original condition and packaging, with proof of purchase. Please note:
- Return shipping costs are your responsibility
- Original shipping charges are non-refundable
- A restocking fee may apply
Sale Items
Sale items are final sale and cannot be refunded or exchanged.
How Refunds Are Processed
Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund has been approved. If approved, your refund will be applied to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 days:
- Check your bank account
- Contact your credit card provider — posting can take a few days
- Contact your bank
- If you’ve done all of the above and still nothing, email us at sales@thehvacshop.com.au
Delivery Information
Processing & Dispatch
We aim to process and dispatch in-stock orders the same day they are placed. During peak periods or in unforeseen circumstances, processing may take a little longer.
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Melbourne Metro | Next business day (for in-stock items) |
| Local (within 50km) | 1–3 business days from dispatch |
| National (Australia-wide) | 3–7 business days from dispatch |
| Western Australia | 5–9 business days from dispatch |
Shipping Costs
Shipping is calculated at checkout based on the weight, size, and destination of your order. We run free shipping promotions from time to time — keep an eye on the site for these.
Order Tracking
Once your order ships, you’ll receive an email with your tracking number and a link to follow your delivery in real time.
Delays
While we always aim to meet our delivery estimates, delays can occasionally occur due to weather, carrier issues, or other factors outside our control. We’ll keep you informed if this affects your order.
Returning an Item
Return address: Unit 1, 7 Network Drive, Carrum Downs VIC 3201
For faulty items — email us first at sales@thehvacshop.com.au and we’ll arrange a prepaid label.
For change of mind returns — send the item back at your own cost using a trackable service. We recommend purchasing shipping insurance for higher-value items, as we cannot be responsible for parcels that don’t reach us.
Questions? Contact us at sales@thehvacshop.com.au
